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Frequently Asked Questions

Questions
1. How do I purchase the Impact Jacket?
2. Are the jackets a one time use or are they reusable?
3. How do I avoid false deployments? What if I forget to unclip the jacket before I get
off the motorcycle?

4. Where are you located? Where can I see and try on the jackets?
5. Can you send me a catalog of your jackets or a video about the jackets?
6. What is the cost of your products?
7. Where can I get a replacement CO2 cartridge?
8. What is your refund/exchange policy?
9. What sizes do you carry?
10. Can I wear my jacket/vest over the Impact Jackets jacket/vest?
11. Are the police/law enforcement styles available to the public?
12. What do I need to submit to become a dealer and/or distributor?
13. How does the jacket work?
14. What are your shipping terms?

Answers

1.How do I purchase the Impact Jacket?

At the Home Page, click on the “SHOP” button and you will be forwarded to the shopping cart. top

2. Are the jackets a one time use or are they reusable?

All of the jackets are reusable after inflation, however all jackets need to be inspected for damage before reuse. The CO2 cartridge is good for one inflation only and must be replaced. top

3. How do I avoid false inflations? What if I forget to unhook the jacket before I get off the motorcycle?

At times you may forget to unhook the lanyard from the anchoring cable. The lanyard has some slack and it takes 25-35 pounds (lbs) of pull force to deploy the airbag system leaving enough room to minimize false inflations. top

4. Where are you located? Where can I see and try on the jackets?

Impact Jackets is a direct sales company based in the Washington, DC metropolitan area. Our jackets are currently available only in a select few DC/Baltimore area stores and online at our website. top

5. Can you send me a catalog of your jackets or a video about the jackets?

Our website features areas where our jackets and videos can be viewed. We currently do not have printed catalogs or individual DVDs for distribution. top

6. What is the cost of your products?

All of our current jackets (Phantom, Pharaoh, Big City, and Delta Cruiser) retail for $395.00. Our vest (Cool Breeze) retails for $225.00. Pricing for the 2008 civilian leather jackets is being determined. A replacement CO2 cartridge program retails for $40.00. top

7. Where can I get a replacement CO2 cartridge?

Contact Impact Jackets directly for replacement cartridges. All jackets must be returned to the company HQ for servicing. We will fully inspect the airbag, inspect the entire inflation system, professionally repack the airbag jacket, install a brand new C02 cartridge and send the jacket back to you. The fee for this program is $40.00 which includes shipment back to you. DO NOT ATTEMPT TO REINSTALL/REPACK A JACKET YOURSELF, IT SHOULD ONLY BE DONE BY A REP. FROM IMPACT JACKETS. top

8. What is your refund/exchange policy?

All jackets are backed by Impact Jackets own 30-day money back guarantee as well as any applicable manufacture warrantee. For jackets bought in a local store, that stores refund/exchange policy is in effect. For jackets bought through our website, refunds for NON-DEFECTIVE items will be at our discretion and will be subject to a 5% restocking fee. Shipping charges are not refundable. All returns must be approved by Impact Jackets, LLC before returning the merchandise. Valid proof of purchase is needed for any return and all merchandise must be in New Condition. We will exchange any jacket within 30 days of receipt for sizing discrepancies. However, the customer may be responsible for shipping charges incurred to send back the jacket to Impact Jackets, LLC. top

9. What sizes do you carry? What size should I order?

When fully stocked, we carry all jackets and vests in a men’s Large, 1X, 2X, 3X and 5X. We are looking into carrying smaller sizes (Small, Medium) in the near future. However, we do not currently carry women’s and children’s sizes. See the sizing chart for recommendations on how to order the correct fit and size. top

10. Can I wear my personal jacket/vest over the Impact Jackets jacket/vest?

We do not recommend wearing anything (another jacket/vest, backpack, etc.) over or attaching anything to our jacket/vest as it could hinder the proper inflation of the airbag system. top

11. Are the police/law enforcement styles available to the public?

No. The police/law enforcement style jackets are only available to departments. They are not available to individuals. If interested in these styles have your department contact us for more information. top

12. What do I need to submit to become a dealer and/or distributor?

If you and/or your company are interested in becoming an authorized dealer and/or distributor, contact us for more information - serious, legitimate inquiries only. top

13. How does the jacket work?

Each IMPACT JACKET comes with a lanyard (already attached to the jacket), two anchoring cables and a CO2 cartridge as part of the complete airbag system. One of the anchoring cables needs to be connected to the frame of the bike and remains there. When you get on the bike very simply connect the lanyard to the anchoring cable and you are ready to ride. When you get off of the bike simply unhook the lanyard from the anchoring cable and walk away. In the event of an accident, when the rider is ejected off of the bike the lanyard will separate from the bike activating the CO2 cartridge to instantly inflate the jacket in approximately a half second. The jacket provides extra protection when ejected from the bike to the most vulnerable parts of the body. The jacket enhances protection to the front chest and side rib areas and the back giving support to the neck and spine areas. top

14. What are your shipping terms?

We ship FedEx, UPS or USPS Priority with delivery confirmation depending on where you are located. Shipments are made to physical addresses only, as we do not ship to P.O. Boxes. Shipments are not made to Alaska, Hawaii and Canada. Please allow up to 10-20 Business days for delivery after payment is received. top

IMPACT JACKETS

1450 Mercantile Lane
Ste. 121
Largo, MD 20774

For Sales and Customer Service call 1-866-801-9169.
Impact Jackets
Impact Jackets
Impact Jackets